Shipping
We use DHL/FedEx or Skyexpress, Royal Mail, USPS, or UPS courier service to ship to virtually any address in the world. Mostly we take between one to four months to deliver orders (conditions apply). Deemans Fashion cannot be held responsible for delays that may occur during transit, however, we shall notify you if we are aware of any foreseeable delays, in which case we will offer you an alternative product or a full refund.
Shipping Charges
These are applied per product and vary from country to country but we charge flat shipping charges (i.e. £10 to £40.00) for orders around the world but mostly this cost is included in the dress.
Returns Policy for Custom Orders
Custom orders are based on the measurements that you provide, Deemas Fashion will send you a dummy dress (try one dress) and samples. Please note that before dispatching an order, we take photographs of each part of the dress and keep them in the record so that if any misfit case arises we first investigate it by checking measurements from our records. We do not accept returns or exchanges of custom orders. If they are sent incorrectly, defective, or do not fit the size ordered we will offer you a free rectifying service. Deemas Fashion reserves the right to change embroidery, style, design, material, etc without notifying the customer.
Fit My Budget and/or Urgent Orders
In case of fits my budget order (when Deemas Fashion is bound to make dresses within the mentioned budget and/or within a specific time), we don’t offer any kind of refund.
In case of an urgent order, if we fail to deliver the order within the due date, then we furnish a full refund.
Samples and Dummy Dress Returns
Sampling consists of the same steps as dressmaking and also takes the same effort. Samples and dummy dresses specially made for you, on your requirements and measurements. We do not offer returns or refunds after samples and dummy dress-making or delivery.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
RETURN
Under the universal retail policy for special occasion items, all sales are considered FINAL. However, we understand that online customers are purchasing under somewhat blind conditions. Thereby, we offer samples and a dummy dress before making of final dress. we allow returns for exchanges and store credits (for future use without expiration date) as follows.
1. A return authorization number (RMA#) should be obtained via e-mail to Sales@DeemasFashion.com
2. Write the RMA# on the outside of the package as well as on the enclosed packing slip with a note for the exchange/credit.
3. Return and postmark the package within 3 days of the receipt/delivery of the merchandise. For Express Orders, the return package must be postmarked within 24 hours of receipt.
4. The customer must ask for the address to post the returns.
Please note that any problems with the merchandise or order must be reported immediately, and returns must be postmarked within the time limit as stated above.
The return package must be postmarked within the specified time under ANY circumstances for proper credit (even if RMA# was unobtained due to holidays, internet failure, etc.) Under no circumstances, items will be accepted after the occasion date!
No returns are allowed for wholesale orders, special orders, fit-to-my-budget orders, urgent orders, clutches, and accessory items.
Shipping Returns
To return your product, you should mail your product to: {Ask for Address}.
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@deemasfashion.com and send your item to: {ask for the address}.
Need help?
Contact us at {sales@deemasfashion.com} or Whatsapp at +441212884400 for questions related to refunds and returns.